Refund policy
Last updated: August 30, 2026
30-Day Returns
Card Imports accepts returns within thirty (30) days of the carrier's confirmed delivery date. To be eligible, the item must be in its original condition with the factory seal fully intact: unopened, untampered, and unaltered. Authenticity in this category depends on the factory seal, so product whose seal has been broken, removed, tampered with, or repackaged after delivery is not eligible for return.
To start a return, email support@cardimports.com from the email address used to place the order, with your order number. We will respond within one (1) business day with return instructions. Return shipping is the buyer's responsibility, and we recommend a tracked, insured method; items lost or damaged on the way back to us cannot be refunded. There is no restocking fee.
Once the returned item arrives and passes inspection (seal intact, same item, original condition), we issue a refund to the original payment method within five (5) business days. Where the buyer prefers, we can issue the refund as store credit instead.
Order Cancellation by Buyer
Buyers may request cancellation within thirty (30) minutes of order placement by emailing support@cardimports.com from the email address used to place the order. Cancellation requests received within that window may, at Card Imports' sole and absolute discretion, be honored if the order has not yet entered the picking, packing, or label-generation stage. After the 30 minute window, or once an order has entered fulfillment, the order can no longer be cancelled, though the 30-Day Return Policy above still applies after delivery. Where Card Imports cancels an order before tender to the carrier, the original payment is refunded to the original payment method.
Basis of Sale and Warranty Disclaimer
Except for the 30-Day Return Policy and the Limited Authenticity Guarantee set out in this policy, Card Imports makes no warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement, all of which are disclaimed to the maximum extent permitted by law. Product images, descriptions, and condition notes are provided in good faith; minor variation between listing and item delivered (lighting, manufacturing batch, regional print differences, surface scuffs, foil wear, sealed-product weight, internal contents distribution, pull rates, and other variance inherent to sealed import product) is not a defect. Items with such variance remain returnable under the 30-Day Return Policy if the factory seal is intact.
Limited Authenticity Guarantee
Card Imports sells only authentic, sealed, factory-condition Pokémon TCG product. Where Card Imports confirms, at our sole determination and based on documentation we may reasonably request, that an item delivered to the buyer is not authentic factory-sealed Pokémon TCG product, the buyer may submit a claim under this guarantee within thirty (30) days of the carrier's confirmed delivery date. A complete claim submission must be sent by email to support@cardimports.com from the email address used to place the order and must include all of the following:
- the order number;
- a continuous, unedited unboxing video that begins before any tape or seal is broken on the carrier package, shows the full carrier package and all labels, shows the carrier package being opened, shows the product being removed, and shows the factory seal of the product in full;
- clear, well-lit photographs of (i) the carrier package and all labels, (ii) the product and its factory seal from all angles, (iii) any specific feature the buyer believes indicates the product is not authentic; and
- a written description of the issue and the basis for the buyer's belief that the product is not authentic.
Card Imports may request additional documentation (including return of the item at our cost for inspection, or expert verification) before evaluating the claim. Where Card Imports confirms a valid claim under this guarantee, we will refund the price paid for the affected item to the original payment method, or, at the buyer's preference, issue store credit. This guarantee is in addition to the 30-Day Return Policy.
Circumstances Outside the Return Policy
Situations not covered by the 30-Day Return Policy or the Limited Authenticity Guarantee (including post-delivery damage to an opened item, cosmetic complaints about an item whose seal has been broken, untracked-shipment loss, "delivered but not received" on shipments without signature confirmation, submissions after the 30-day window, customs holds, refused packages, address errors, grading or pull-rate complaints, and sealed-product weight complaints) are handled at Card Imports' sole and absolute discretion. Where we choose to provide an accommodation in these circumstances, it is issued as non-transferable store credit redeemable at cardimports.com.
Delivery
Card Imports does not guarantee delivery dates or transit times. Once the package is tendered to the carrier, risk of loss passes to the buyer, and the buyer's primary recourse for transit loss or damage is against the carrier under the carrier's claim terms. Where Card Imports chooses to assist with a carrier claim, that assistance is offered as a courtesy and does not constitute acceptance of liability.
Untracked Shipping
If you select a shipping method that does not include tracking, you affirmatively assume all risk of non-delivery, loss, theft, delay, and damage in transit. For untracked shipments the carrier's "shipped" scan is the sole delivery record we maintain, and no accommodation of any kind is available for an untracked shipment that does not reach you. By choosing an untracked method at checkout, you waive any and all claims against Card Imports arising from non-receipt, loss, theft, delay, or damage in transit.
International Orders
International buyers are solely responsible for all customs duties, import VAT, brokerage fees, and any other charges assessed by the destination country. Packages refused by the buyer, held by customs for unpaid duties, or returned to sender for any buyer-controllable reason are eligible only for a refund of the item price less our actual outbound shipping cost, and only once the item is returned to us with its factory seal intact. Card Imports does not falsify customs declarations or under-declare value regardless of buyer request.
Sealed-Product Contents, Weight, and Grading
Card Imports sells sealed product only. We make no representation about the cards inside any sealed pack, box, or product, the distribution of contents, the weight of sealed product, grading outcomes of cards pulled, secondary-market resale value, or pull rates. Sealed-product variance is inherent to the category; a sealed item remains returnable under the 30-Day Return Policy, but variance in contents or weight is not a defect.
Pre-Contact Requirement
If you have any issue with an order, you must contact support@cardimports.com with your order number and a description of the issue before initiating any third-party dispute, chargeback, or claim. Card Imports will respond within one (1) business day. Initiating a chargeback or third-party dispute before contacting us and allowing a reasonable opportunity to evaluate the issue is a breach of these terms and may result in permanent suspension from future orders and the use of these terms and our transaction records as evidence in any representment.
Force Majeure
Card Imports is not liable for any failure, delay, or non-delivery caused by events outside our reasonable control, including carrier disruptions, customs holds, weather, labor actions, acts of God, government actions, pandemics, or war.
Limitation
Card Imports' maximum liability under this policy is the price paid for the affected item plus, where a valid return or authenticity claim applies, the refund described above. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of resale value, loss of grading opportunity, loss of secondary-market value, or loss of profits.
Statutory Rights
Nothing in this policy limits any non-waivable statutory consumer right that applies to your jurisdiction. Where local law grants a buyer a right that cannot be waived by contract, that right is preserved to the minimum extent the law requires.
This Refund Policy supplements, and is incorporated by reference into, our Terms of Service.