Refund policy

Last updated: May 25, 2026

All Sales Final

All sales on cardimports.com are final. Card Imports sells product on an AS-IS, WITH-ALL-FAULTS basis, and the buyer's purchase is final at the moment payment is processed. There is no right of return, refund, replacement, or exchange. Any accommodation provided by Card Imports is at our sole and absolute discretion and, when offered, is issued only as non-transferable store credit redeemable at cardimports.com. Nothing in this policy is intended to grant or imply any right beyond the limited authenticity guarantee set out below and what non-waivable consumer-protection law in your jurisdiction requires.

Order Cancellation by Buyer

Once placed, orders cannot be cancelled by the buyer, except that buyers may request cancellation within thirty (30) minutes of order placement by emailing support@cardimports.com from the email address used to place the order. Cancellation requests received within that window may, at Card Imports' sole and absolute discretion, be honored if the order has not yet entered the picking, packing, or label-generation stage. After the 30 minute window, or once an order has entered fulfillment, the order may not be cancelled by the buyer for any reason. Where Card Imports, at our sole discretion, cancels an order before tender to the carrier, the original payment is refunded to the original payment method; this cancellation refund is not a remedy under this policy and does not modify the AS-IS, store-credit-only character of any post-shipment accommodation.

AS-IS Basis of Sale

Except for the limited authenticity guarantee below, Card Imports makes no warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. All warranties beyond the limited authenticity guarantee are expressly disclaimed to the maximum extent permitted by law. To the extent any implied warranty cannot be disclaimed under applicable law, its duration is limited to the seven (7) day claim window of the Limited Authenticity Guarantee or the shortest period permitted by applicable law, whichever is longer. Product images, descriptions, and condition notes are provided in good faith; minor variation between listing and item delivered (lighting, manufacturing batch, regional print differences, surface scuffs, foil wear, sealed-product weight, internal contents distribution, pull rates, and other variance inherent to sealed import product) is not a defect and is not a basis for any accommodation.

Limited Authenticity Guarantee

Card Imports sells only authentic, sealed, factory-condition Pokémon TCG product. Where Card Imports confirms, at our sole determination and based on any documentation we may reasonably request, that an item delivered to the buyer is not authentic factory-sealed Pokémon TCG product, the buyer may submit a claim under this guarantee within seven (7) days of the carrier's confirmed delivery date. A complete claim submission must be sent by email to support@cardimports.com from the email address used to place the order and must include all of the following:

the order number;
a continuous, unedited unboxing video that begins before any tape or seal is broken on the carrier package, shows the full carrier package and all labels, shows the carrier package being opened, shows the product being removed, and shows the factory seal of the product in full;
clear, well-lit photographs of (i) the carrier package and all labels, (ii) the product and its factory seal from all angles, (iii) any specific feature the buyer believes indicates the product is not authentic; and
a written description of the issue and the basis for the buyer's belief that the product is not authentic.

Card Imports may at our sole and absolute discretion request additional documentation (including additional photographs, return of the item at our cost for inspection, or expert verification) before evaluating the claim. Claims that do not include a continuous unedited unboxing video meeting the requirements above, or that are submitted after the seven (7) day window, are not eligible for any accommodation. Where Card Imports confirms a valid claim under this guarantee, Card Imports may, at our sole and absolute discretion, issue a non-transferable store credit redeemable at cardimports.com in an amount up to the price paid for the affected item. No cash refund, refund to the original payment method, replacement, or exchange is required or guaranteed under this guarantee. The form, amount, and timing of any accommodation are determined solely by Card Imports. This guarantee is the only express warranty Card Imports makes and supersedes any other statement, representation, or marketing claim.

All Other Circumstances

All circumstances outside the Limited Authenticity Guarantee above (including but not limited to buyer's remorse, change of mind, post-delivery damage, cosmetic condition complaints on the correct product, opened or unsealed product, untracked-shipment loss, "delivered but not received" on shipments without signature confirmation, late submissions, customs holds, refused packages, address errors, grading or pull-rate complaints, sealed-product weight complaints, and any other issue) are not eligible for any remedy. Where Card Imports chooses, at our sole and absolute discretion, to provide any accommodation in these circumstances, it will be issued only as non-transferable store credit redeemable at cardimports.com. Cash refunds, refunds to the original payment method, and exchanges are not granted under this section. The decision to provide or decline any accommodation is final.

Delivery Is Not Guaranteed

Card Imports does not guarantee delivery dates, transit times, or successful delivery for any order. Once the package is tendered to the carrier, title and risk of loss pass to the buyer. From that moment forward, the package is the buyer's property and the carrier's responsibility. Where Card Imports chooses to assist with a carrier claim, that assistance is offered as a courtesy and does not constitute acceptance of liability or alter the AS-IS basis of sale.

Non-Receipt

If you do not receive your order, no remedy is automatically available from Card Imports. The buyer's primary recourse is against the carrier under the carrier's claim terms. Any accommodation by Card Imports in connection with a non-delivery claim is at our sole and absolute discretion and, when offered, is issued only as non-transferable store credit. By selecting any shipping method at checkout, including tracked methods, the buyer accepts that Card Imports does not guarantee successful delivery and that title and risk of loss have passed to the buyer at the moment of carrier tender.

Untracked Shipping

If you select a shipping method that does not include tracking, you affirmatively assume all risk of non-delivery, loss, theft, delay, and damage in transit. For untracked shipments:

Card Imports does not warrant delivery in any form.
The carrier's "shipped" scan is the sole delivery record we maintain.
No accommodation of any kind is available for an untracked shipment that does not reach you, including no store credit and no replacement.
By choosing an untracked method at checkout, you waive any and all claims against Card Imports arising from non-receipt, loss, theft, delay, or damage in transit.

Opened, Unsealed, or Modified Product

Product whose factory seal has been broken, removed, tampered with, repackaged, or otherwise altered after delivery is permanently ineligible for any accommodation. Authenticity in this category depends on the factory seal; once it is gone, the product's condition or provenance cannot be verified.

International Orders

International buyers are solely responsible for all customs duties, import VAT, brokerage fees, and any other charges assessed by the destination country. Packages refused by the buyer, held by customs for unpaid duties, or returned to sender for any buyer-controllable reason are not eligible for any accommodation. Card Imports does not falsify customs declarations or under-declare value regardless of buyer request.

Sealed-Product Contents, Weight, and Grading

Card Imports sells sealed product only. We make no representation about the cards inside any sealed pack, box, or product, the distribution of contents, the weight of sealed product, grading outcomes of cards pulled, secondary-market resale value, or pull rates. Sealed-product variance is inherent to the category and is not a basis for any accommodation.

Pre-Contact Requirement

If you have any issue with an order, you must contact support@cardimports.com with your order number and a description of the issue before initiating any third-party dispute, chargeback, or claim. Card Imports will respond within one (1) business day. Initiating a chargeback or third-party dispute before contacting us and allowing a reasonable opportunity to evaluate the issue is a breach of these terms and may result in permanent suspension from future orders, reporting to fraud-prevention databases, and the use of these terms and our transaction records as evidence in any representment.

Force Majeure

Card Imports is not liable for any failure, delay, or non-delivery caused by events outside our reasonable control, including carrier disruptions, customs holds, weather, labor actions, acts of God, government actions, pandemics, or war.

Limitation

Where Card Imports provides any accommodation under this policy, the maximum value is the price paid for the affected item, issued as non-transferable store credit. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of resale value, loss of grading opportunity, loss of secondary-market value, or loss of profits.

Statutory Rights

Nothing in this policy limits any non-waivable statutory consumer right that applies to your jurisdiction. Where local law grants a buyer a right that cannot be waived by contract, that right is preserved to the minimum extent the law requires. Otherwise all provisions above apply in full.

This Refund Policy supplements, and is incorporated by reference into, our Terms of Service.